Frequently asked questions
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Joining and using a queue
Is QMP free for customers?
Yes — joining a queue and tracking your token is always free for customers. There's no fee to book or hold your place in line.
Do I need to create an account to join a queue?
No. You can join a queue and get a token with just a few details. Creating a free account lets you track your token history and get notified across visits.
How do I know when it's my turn?
Your ticket page updates your position and estimated wait time live. If you've enabled notifications, you'll also get an email or push alert as your turn approaches.
Can I cancel my token?
Yes — you can cancel from your ticket page at any time before you're called.
What happens if I miss my turn?
Staff will typically try calling you again before marking a token as a no-show. Policies can vary slightly by business — if in doubt, check with the business directly.
Running your business on QMP
How do I get my business onto QMP?
Sign in or create an account and start the business onboarding flow — you'll set up your business profile, branches, and queues.
Can I run multiple branches or counters?
Yes — QMP supports multiple branches per business, and multiple queues or counters per branch, each with their own staff and settings.
Do I need special hardware for the display board?
No — the display board runs in any web browser, so any TV, monitor or tablet you already have works. Just open the board's link and leave it on screen.
Can I show my own promotions on the display board?
Yes — the display board includes a dedicated advertisement area for your own promotions, alongside live queue information.
Is my business and customer data secure?
Yes. See our Privacy Policy for details on what we collect and how it's protected.