The basics
What QMP is, in plain words.
What is QMP, in one sentence?
It is a take-a-number ticket that lives on your phone: you get a token, see your place in line, and walk in when it is nearly your turn, while the business sees everyone on one screen.
Who is it for?
Today: clinics, diagnostic centres, salons and spas, and events such as food conclaves and fairs. Restaurants, banks and government offices are launching soon.
Do I need to install anything?
No. Customers use their phone's normal browser. A business needs a phone or computer for the front desk, and any TV, monitor or tablet with a browser for the waiting-room screen.
Joining a queue
For customers.
Is QMP free for customers?
Yes. Joining a queue and tracking your token is always free for customers. There is no fee to book or hold your place.
Do I need an account to join?
You can join with just a few details. A free account lets you keep your token history and get notified across visits.
How do I know when it is my turn?
Your token page updates your position and wait time live. If notifications are on, you also get a WhatsApp, email or push message as your turn approaches.
Can I cancel my token?
Yes. Cancel from your token page at any time before you are called.
What if I miss my turn?
Staff usually try again before marking a no-show, and a no-show can be called back near the front. Policies vary by business, so check with them if in doubt.
Appointments and updates
Booking ahead and staying informed.
Can I book a time ahead?
Where a business offers it, yes. You pick a time window in advance, the business confirms it, and you check in when you arrive.
How will I hear about my turn?
By WhatsApp, email or push, depending on what the business has enabled and what you have allowed. The live page always shows the latest.
Is the wait time accurate?
It is calculated from the real service durations of everyone ahead of you, split across the open counters. It is an estimate and can shift if the queue changes.
Running a business
For owners and front desks.
How do I get my business on QMP?
Request a demo and we will set up your business profile, branches and queues with you.
Can I run several branches or counters?
Yes. Several branches per business and several queues or counters per branch, each with its own staff and settings.
Do I need special hardware for the display board?
No. The board runs in any web browser, so a TV, monitor or tablet you already own works. Open the link and leave it on.
Can I show my own promotions on the board?
Yes. The board has an advertisement area for your own promotions alongside the live queue.
Can I switch WhatsApp or email messages off?
Platform admins can switch channels, and individual message templates, on or off from the notification settings.
Events and crowds
Conclaves, fairs and vendor days.
Can QMP run an event, not just a shop?
Yes. Pulse creates temporary private queues for conclaves, fairs and vendor days. Guests scan a QR poster, pick a counter and get a live ticket.
Do guests need an app or account?
No. A phone and the QR code are enough. A name is needed, and a phone number is optional unless you require it.
How do I set up an event?
Events are set up by our team for now. Tell us about your event and we will prepare counters, posters and the venue screen.
What happens to guest details afterwards?
Counters close when the event ends and attendee personal details are removed on a schedule. See our data deletion page.
Data and safety
How we look after your information.
Is my data secure?
Passwords are hashed, sensitive actions are rate limited, and a business's data is visible only to its own staff. Read the Privacy Policy for detail.
Do you sell my data?
No. We never sell personal data. See the Privacy Policy for who we share it with and why.
How do I delete my data?
Follow the steps on the Data Deletion and Grievance page, or email us.