Features

Everything a crowd needs, in one platform.

Digital tokens, live tracking, a staff console, a waiting-room screen, notifications and analytics. Built to work together, so you do not have to stitch tools together.

For customers

Digital tokens that work in any browser.

Customers join from a phone or a QR code. No paper tokens, no app to install, and no counter to stand at just to hold a place.

  • Join in seconds from a QR code or link
  • Works on any phone, no download
  • Duplicate bookings are blocked
A business page with a Book a Token button and the current lines
Certainty

Live place in line, and an honest wait.

Position and wait time update in real time. The wait is worked out from how long each service really takes for everyone ahead, spread across the counters that are open.

  • People ahead of you, live
  • Wait time from real service times
  • Screen changes the moment you are called
A token with position 3, 2 people ahead and about 25 minutes of wait
Messages

Updates that reach people where they already are.

WhatsApp, email and push messages as a turn approaches, so nobody has to watch a tab or hover near the desk. Every confirmed token comes with a shareable ticket card.

  • Confirmed, almost up, called and delayed messages
  • A ticket card customers can save or share
  • Admins can switch each channel and message on or off
A shareable ticket card with token number, position, time and a QR code
For the front desk

A console built for a busy desk.

Call the next token, add a delay, pause a queue, jump an emergency walk-in, or call a no-show back near the front. Run several counters side by side.

  • Call next in one tap
  • Pause, delay and emergency controls
  • See who has already arrived
Front desk console
The staff queue console
Waiting room

A display board for any screen.

Open a link on a TV, monitor or tablet. It shows who is being served and who is next, with a QR code to join and room for your own promotions.

  • No special hardware, any browser works
  • Image, video and text promotion slots
  • QR code so walk-ins can join from the wall
A waiting-room TV board
For owners

Several branches. One account.

Each branch has its own queues, opening hours and staff, while you see the whole business at a glance from a single dashboard.

  • Multi-branch and multi-counter
  • Services with their own durations
  • Staff see only what they need
Owner dashboard
The owner dashboard
Plan ahead

Book ahead. Arrive pre-approved.

Customers reserve a time window in advance and the business confirms it. When the day comes, one tap on "I am here" tells the desk they have arrived.

  • Time windows the business controls
  • Arrival confirmation, never guessed from location
  • Add the visit to Google Calendar
A prompt asking the customer to confirm they have arrived
For events

Events get their own mode.

Pulse creates temporary, private crowd queues for conclaves and fairs, with QR posters and a venue screen. Our team sets it up with you for each event.

  • One queue per stall or counter
  • QR posters and optional passes
  • Guest details cleared after the event
Event console
The event console listing stalls and how many people are waiting at each
Insight

Numbers you can act on today.

Busiest hours, completions, cancellations and no-shows, while there is still time to staff for them.

  • Customers over time
  • Peak hours at a glance
  • Cancellations and no-shows
Analytics
The analytics page
Both sides of the counter

Good for them. Good for you.

For customers

  • No standing in line to hold your place.
  • A live estimate of how long you will actually wait.
  • A heads up as your turn gets close.

For businesses

  • Fewer walk-outs. People wait on their own time, not in your lobby.
  • A calmer, more organised front desk.
  • Real data on peak hours and staffing.

Want to see it with your own queues?

A short walkthrough, built around your business. No card needed.

Book a demo